How to Place Custom Orders

THE BASICS:

If you are interested in commissioning a custom piece of artwork, I would love to create it for you.  Please read the necessary items you will need and how to place an order.

Before I begin any custom work, you will be quoted a price and have a guarantee that your piece will be completed if you complete all of the requirements below.  For a list of frequently asked questions regarding time frame, pricing and other items, please remember to visit the FAQ page or the proper pricing page in the menu above.

To begin discussing an order, please fill out the contact form on the contact page or email me at melissa.goodrich@sbcglobal.net

 

IF YOU ARE INTERESTED IN A CUSTOM PIECE, I WILL NEED THE FOLLOWING: 

Photo or detailed description of your request: For all portraits, I will need a clear, high resolution photo.  For all other pieces, please be as detailed as possible in your description.  Use color names, shapes, reference another art piece, etc.

Time Frame: I need to know of ANY deadline, no matter how far away it may seem.  If I accept your request for a piece, it is guaranteed to be completed by the date you requested.  If it is not completed by the agreed-upon date, your piece is free.  If there is no date given/no deadline, your piece will be worked on when I am available to give it attention – but please keep in mind that it will be pushed down in priority if new, deadline-driven projects are accepted.  Therefore, no matter the deadline, whether it is 2 weeks from now or next year, I need to know about it!

Signed Contract:  Effective July 20, 2015, I now require a contract to be signed to acknowledge that we have agreed on the terms of the process, time frame, payment policy and all other details.  This contract will be sent to you via email, and it must be completed, signed and returned before any work can begin.  This contract is to ensure that both of us hold up our ends of this work agreement.

50% Deposit: Effective in 2017, a 50% non-refundable deposit is required before I am to begin any artwork.  This deposit is to secure your order, assure that all supplies will be on hand, and guarantee that my time will not be wasted.  Please remember that an order is an ORDER, not simply a request.  To avoid non-serious orders and ensure that neither of us have our time wasted, I now require this non-refundable, 50% deposit.  It is for the protection of both me – the artist – and you – the customer.

Payment Method: I will not ship or deliver a piece until full payment has been received or arrangements have been finalized.  I accept online payments via PayPal or Google Wallet, and for personally delivered or picked up pieces, I accept cash only from first-time customers, and credit cards via Square Reader or personal checks from repeat customers.  You will see your piece via emails and photos before final payment is due, and once I have your approval, I will send an invoice for remaining payment.  As soon as full payment is received, your item will be shipped.  Please keep this in mind if your piece has a deadline – the timeline “guarantee or it’s free” does not apply if the reason for the delay is your late payment.

Delivery Method: I will need to know how this piece will be delivered before beginning my work.  If it is necessary to be shipped, I need to be sure that it is finished and shipped in time for it to meet your time requirement.  The options for delivery are by UPS, FedEx, US Postal Service or delivery/pick-up.

Special Instructions:  If there are any additional instructions or desires (example: “please do not share on social media” or “please also copy another person on the progress updates”) please make me aware of those as soon as possible.  Some things can be worked out as we go through the process, but keep in mind that once a piece has been started, any changes or ideas may not be able to be added.  I generally begin working on a piece within 24-48 hours of receiving the signed contract, so please be as final as possible by the start date!

Examples of Custom Commissions: